Frequently Asked Questions (FAQ's)

Can I get healthy, glowing skin naturally using local Kenyan skincare?

Yes! Hawi Nature's Touch is proudly 100% Kenyan-women owned and operated. 

Co-founded by Diana and Caroline, our brand was born out of personal, real-life struggles with persistent acne, dark spots, and stubborn eczema. We set out to solve a common challenge: creating a clean, daily moisturizer that provides intense skin hydration, repairs the skin barrier, and smells absolutely divine using safe, chemical-free ingredients.

To make this happen, we formulate all of our products locally in Nairobi using premium, ethically sourced African botanicals—including raw Nilotica shea butter from Uganda. As one of the leading natural skincare brands in Kenya, our goal is to deliver safe, organic skin solutions that nourish your glow while directly supporting local grassroots suppliers and environmental conservation.

What makes Raw Nilotica Shea Butter better for Kenyan skin and hair?

Unlike hard, West African shea butter, raw Nilotica shea butter is incredibly soft, creamy, and melts instantly into the skin without leaving a heavy, greasy residue. Rich in natural Vitamins A, E, and F, it acts as a deep moisturization powerhouse. It is highly recommended for dry skin, pregnancy bellies, baby care, and nourishing natural African hair.

💧 Baby Eczema & Sensitive Skin Relief

How do I manage baby eczema naturally in Kenya?

Eczema management is our specialty! For delicate, sensitive baby skin, we recommend:

• Kids Eczema Therapy Balm: Formulated with anti-inflammatory black seed and amla oils. Our customers report seeing stubborn baby eczema and itchy skin rashes completely clear up in under a week to 4 weeks.
• Unscented Baby Balm: Totally fragrance-free and perfect for newborns (0–6 months) to prevent diaper rash, soothe cradle cap, and lock in moisture.

Which Hawi product is best for adult eczema and acne scars?

Our Shea Black Seed Amla is a customer favorite for restoring skin confidence. It is deeply moisturizing, anti-inflammatory, and works wonders to soothe active eczema flare-ups, clear up hormonal acne scars, and bring back your natural skin glow.

Note: Because it contains active cayenne oil, avoid applying it to open, broken skin.

✨ Pregnancy, Stretch Marks & Sunburn Care

What is the best stretch mark cream to use during pregnancy in Kenya?

To keep your skin elastic and prevent stretch marks, apply our Raw Shea Butter or Shea Carrot Sunflower moisturizer to your belly at least twice daily. Our customers highly recommend the Carrot Sunflower butter for actively clearing and fading stretch marks both during and after the pregnancy journey.

Can the Revive + Glow Serum help with sunburns and dark spots?

Yes! While our Revive + Glow Anti-Aging Serum is famous for giving a youthful, lightweight glow, Hawi customers swear by it as a highly effective sunburn soother. If you’ve had long exposure to the hot Kenyan sun, applying the serum quickly calms, heals, and restores the skin barrier.

💄 Lip Care & Grooming

Are your lip balms good for dry, chapped lips?

They are our customers favorite! We offer a variety of natural flavors, including our deeply cooling Honey Peppermint Lip Balm and the crowd-favorite Honey Vanilla Lip Balm (which is so rich, natural, and delicious that some of our customers joke about eating half of it!). For ultra-sensitive or eczema-prone lips, our fragrance-free Honey Shea Lip Balm is the perfect choice.

Do you have skincare products for men?

Absolutely. The Hawi Men’s Beard & Face Balm is infused with refreshing lemongrass to soften coarse beard hair, moisturize dry facial skin, and actively soothe razor bumps and post-shave irritation.

📦 Ordering, M-Pesa, & Nairobi Delivery

How can I buy Hawi products, and do you deliver countrywide?

We make shopping natural skincare in Kenya incredibly convenient! You can:

1. Order online directly through our Shopify store with seamless M-PESA checkout via our website www.naturestouch.co.ke 
2. Order via  call or whatsapp +254 788 170577 for same day expedited delivery within Kenya
3. Enjoy fast delivery in Nairobi (same-day/next-day) and reliable nationwide shipping across Kenya via local couriers.
4. Walk right into our physical retail stockists to pick up your favorites in person!

 

Are you ready to give your skin the pure, chemical-free care it has been begging for?